About us
Built from first-hand experience in Finance Shared Services — managing operations, improving processes and turning fragmented information into practical tools.
Our story
We spent years inside Finance Shared Services, in accounts payable and master data.
Every week we saw the same thing: an invoice that didn’t match the order, a supplier whose bank details had just changed, a request sitting in someone’s inbox.
None of it was hard to fix. It was found too late, by a person, who then had to work out why.
The ERP recorded the transaction. The real work happened around it, in emails, spreadsheets and phone calls.
So we built the tool we wished we’d had.
Our experience
SERVACT is a new company; the experience behind it is not. It comes from hands-on work inside Finance Shared Services, before SERVACT began.
Our experience spans Master Data, Accounts Payable, Accounts Receivable and Banking — including the requests, exceptions and follow-ups surrounding the transaction.
We bring together process improvement, business analysis and project delivery, with an understanding of the controls teams need and the pressures they work under.
We combine finance knowledge with analytics, reporting and automation to make information useful to the people taking action.
The knowledge behind SERVACT
SERVACT is built by people who know finance operations from the inside, and who know how to turn that knowledge into working software.
Operational knowledge
A practical understanding of how requests, exceptions and approvals move through Finance Shared Services, and where they tend to stall.
It shapes the workflows, ownership and controls built into the product.
ShapesWorkflows · Ownership · Controls
Technical capability
Hands-on skill in analytics, reporting and automation, applied to finance data and processes.
It shapes how SERVACT is built: operational requirements become software people can use every day.
ShapesDevelopment · Reporting · Automation
What that means for the product
Having done the work ourselves, we design for the moments it tends to stall.
Every item has an owner and a next action, so nothing waits for someone to notice it.
Notes, updates and supporting documents sit on the item, not across inboxes and spreadsheets.
Status, exceptions and outcomes are visible to the team and to the people waiting on them.
SERVACT works alongside your ERP and finance systems rather than replacing them.
Let’s talk about the requests, exceptions and follow-ups your team handles every day — and where SERVACT could help.