Privacy Notice

This notice explains how SERVACT LTD handles personal information collected through this website, servact.co.uk. It is written to be short and plain. If anything is unclear, email contact@servact.co.uk.

Who we are

SERVACT LTD is the data controller for the personal information described here. We are a company registered in England & Wales (Company No. 17470830) and registered with the Information Commissioner’s Office (ICO registration number ZC300774).

Contact for anything about your personal information: contact@servact.co.uk.

What we collect

When you ask for a demo

If you use the “Arrange a demo” form, we collect what you enter: your name, work email address, company, role (optional), the areas you would like to see (optional) and your message (optional). We also record which page you sent it from and when.

When you email us

If you email us, we receive your email address, name and whatever you include in your message.

When you browse the website

The website does not use cookies and does not ask you to sign in. We measure visits with Cloudflare Web Analytics, which counts page views without cookies and without identifying you. Like any website, our hosting provider (Cloudflare) processes technical information such as your IP address and browser type to deliver the pages and protect the site from abuse.

Why we use it, and our lawful basis

• To reply to you and arrange a demo. Our lawful basis is our legitimate interest in responding to business enquiries, and taking steps at your request before any agreement.
• To run and protect the website, and to understand how it is used in aggregate. Our lawful basis is our legitimate interest in operating a secure, working website.

We do not sell your information, we do not add you to a mailing list or send marketing newsletters, and we do not use it to make automated decisions about you.

Who we share it with

We use a small number of service providers who process information on our behalf, under contract and only on our instructions:

• Cloudflare: website hosting, security and cookie-free analytics.
• HavitoMail: our business email. Demo requests are delivered to our inbox there.

We may also disclose information if the law requires it. We do not share it with anyone else.

Where it is stored

Our email is hosted in the European Union. Cloudflare operates a global network, so technical information may be processed outside the UK. Where personal information is transferred outside the UK, it is protected by the safeguards UK data protection law requires, such as adequacy regulations or approved contract terms.

How long we keep it

We keep demo requests and related emails for up to 24 months after our last contact with you, unless you become a customer, in which case the terms of our agreement apply. You can ask us to delete them sooner at any time.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct it, or to delete it;
• ask us to restrict how we use it, or object to our using it;
• ask for it in a portable format, where that applies.

To use any of these rights, email contact@servact.co.uk. We will reply within one month. There is no charge.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.

Our customers’ data

When an organisation uses SERVACT, the information it processes (for example supplier invoices) is handled under that organisation’s agreement with us, in which it remains the controller of its data. This notice covers the website only.

Changes to this notice

We will update this notice if how we handle personal information changes. The date at the top shows when it was last updated.